Here are the answers to the most common questions we receive. If you still don’t find what you’re looking for, please email your question to us at email@example.com
How long will it take for my order to arrive?
Orders normally arrive around 2-5 working days after purchase.
Do you ship outside of the UK?
Currently we only ship to the UK via projectblu.co, and the USA via joinprojectblu.com. However: we will be shipping to other countries very soon. If you are outside of these locations, please sign up to our newsletter via the bottom of our homepage (at projectblu.co) and we will be sure to let you know when we ship there.
How do I request a return / exchange?
Please email firstname.lastname@example.org and we will send you all the relevant information.
Is my bed washable?
Yes - All of our nest beds and the removable inside cushions are machine washable at 30°. If you have a pillow or cushion bed, these have a removable cover that can be washed on the same temperature.
Do you have spare cushions or replaceable covers that I can buy?
Not at this time but as we grow, we may in the future.
Is my collar and lead washable?
Yes - We advise our collars and leads to be hand washed / wiped down, or put on a cool machine wash.
Does my bed / collar / lead / toy come with a warranty?
We offer a 1 year warranty on our beds only from the date of purchase. The warranty only covers manufacturing defects and does not include accidental damage, wear and tear or customer / dog damage e.g. dog chewing the leather.
How do I choose the right size for a collar?
We have a variety of models to suit various size breeds. Please take care to read the descriptions to avoid any disappointment.
Measure your dogs neck.
Our collars have 3 measurements:
1) the full length of the collar from end to end
2) the width
3) the neck size suitable.
Please select the size of the collar that fits your dogs neck size.
How do I choose the right size / shape dog bed?
For dogs who like to curl up and feel protected - Our nest beds are perfect. When choosing the nest bed size - please take note of the sleeping area measurements. This is the size available for your dog to curl or stretch out. For dogs who like to stretch out, or for those slightly older or smaller, that find climbing into a bed difficult - Either our pillow or cushions beds are ideal. All beds are made with top grade upholstery fabric that is extremely tough and hard wearing, plus are packed full of virgin fibre to encourage a healthy sleeping position.
Do you offer custom / personalised items?
No sorry, not at this time.