Returns and exchanges
To find your nearest returns centre please email firstname.lastname@example.org.
We are very happy to accept items back for a refund within 30 calendar days from the day you receive your goods. Kindly note, we can only accept items if they still have the original tags attached and items are in their original packaging, unused. Unfortunately once tags have been removed or the item used, your purchase is no longer eligible for an exchange or refund.
In the event that something is not right and you would like to return an item, please refer to the instructions provided on the delivery and returns leaflet placed inside your parcel. On here you will find the return delivery address. Before you return your item(s), please fill out the top of the form with your details and return reason code and place this inside your return package so we can match it with your order on receipt. Kindly note, our returns are not prepaid, therefore there will be a postage fee.
Once your item(s) have been returned and received, our warehouse team will carry out its checks. If they have not been returned in a saleable condition or are damaged, we will sadly refuse the exchange or refund requested.
To exchange an item for a new size or model - we kindly ask you to place this request as a new and separate order online. Once we have accepted your returned item, a refund will be issued.
To exchange an item for a different colour in the same model and size - We can do this for you. Kindly follow the same returns procedure as above. Once the first item is returned, we will send out a new replacement.
Once your item(s) have been received by our warehouse team and cleared, your refund will be processed within 48 hours (weekdays) using the original payment method. Once issued, we will keep you posted by email.
Please note that postage costs are non refundable unless the item was not dispatched or under special circumstances. Unfortunately we are unable to offer free returns at this time.
Items marked as "clearance" are heavily reduced in price so therefore cannot be returned for a refund or an exchange.